# Support
Date: November 12, 2025

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## Getting Help

We offer several ways to get support for Fluent:

- Join our **[Discord Server](https://discord.gg/EYrWACBn3Y)** for the fastest support experience
- [Send us an Email](mailto:support@epicbits.net) with your questions or concerns. We typically respond within 24 hours on business days

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## Support Policy

### Priority Support
We prioritize support for paid customers. While we strive to help all users, there may be delays in responses for free users during busy periods.

### Scope of Support
We provide support specifically for:
- Fluent app functionality and features
- Fluent installation and setup assistance
- License and purchase-related questions
- Bug reports and technical issues

### What We Don't Support
We do not provide support for:
- Configuring external AI providers or services
- Third-party integrations beyond our documented features
- General AI service troubleshooting
- Issues with AI provider accounts or API keys

While we can offer general advice about AI providers, configuration and setup of external services is the user's responsibility.

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## Before Contacting Support

To help us assist you more effectively:

- **Check our Discord** - Many common questions may already be answered there
- **Include details** - Provide your Fluent version, macOS version, and a clear description of the issue
- **Be specific** - Include error messages, steps to reproduce, and what you expected to happen

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## Response Times

- **Discord:** Usually within a few hours during business hours
- **Email:** Within 24 hours on business days
- **Complex issues:** May require additional time for investigation

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## Additional Resources

- **Blog:** Check our [blog](/blog) for tips and updates
- **Reddit:** Join discussions on [r/FluentMac](https://www.reddit.com/r/FluentMac/)
- **Support Forum:** Visit our [support forum](https://support.epicbits.net) for community-driven help

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