Getting Help
We offer several ways to get support for Fluent:
- Join our Discord Server for the fastest support experience
- Send us an Email with your questions or concerns. We typically respond within 24 hours on business days
Support Policy
Priority Support
We prioritize support for paid customers. While we strive to help all users, there may be delays in responses for free users during busy periods.
Scope of Support
We provide support specifically for:
- Fluent app functionality and features
- Fluent installation and setup assistance
- License and purchase-related questions
- Bug reports and technical issues
What We Don't Support
We do not provide support for:
- Configuring external AI providers or services
- Third-party integrations beyond our documented features
- General AI service troubleshooting
- Issues with AI provider accounts or API keys
While we can offer general advice about AI providers, configuration and setup of external services is the user's responsibility.
Before Contacting Support
To help us assist you more effectively:
- Check our Discord - Many common questions may already be answered there
- Include details - Provide your Fluent version, macOS version, and a clear description of the issue
- Be specific - Include error messages, steps to reproduce, and what you expected to happen
Response Times
- Discord: Usually within a few hours during business hours
- Email: Within 24 hours on business days
- Complex issues: May require additional time for investigation
Additional Resources
- Blog: Check our blog for tips and updates
- Reddit: Join discussions on r/FluentMac
- Support Forum: Visit our support forum for community-driven help
